Federal-Mogul Corp. has introduced a comprehensive electronic communication platform that allows web-enabled aftermarket customers to receive product and program news.
Users can also access an extensive virtual library of technical resources and other business-critical tools. The new system, Federal-Mogul e360, is available on a 24/7 basis at www.fme360.com.
"The FM e360 platform establishes an important new benchmark for customer connectivity and support within the North American aftermarket industry," says Jay Burkhart, senior vice president, Federal-Mogul Global Aftermarket. "This single touchpoint enables any distributor, front-line parts professional or service shop employee to connect with the latest and best information tools covering every Federal-Mogul product line.”
Burkhart says it also serves as a convenient portal through which users can access the company’s electronic catalog and eCommerce systems. Users can also access real-time information regarding product orders, manage their participation in promotional programs. They can also look up parts and tap into the company's library of technical information, including web-streaming diagnostic and repair videos, data sheets and TSBs.