This TSB applies to all Nissan vehicles equipped with a USB interface. If an iPod / iPhone-related concern is verified on a vehicle while using the USB interface, perform the following steps for initial diagnosis.
NOTE: For vehicles equipped with a Navigation system, make sure to confirm whether the customer is experiencing the issue while using the USB interface or the Bluetooth Audio Streaming features. This bulletin only applies if the issue occurs while using the USB interface.
a. Disconnect the cable from the USB interface.
b. Turn OFF the ignition switch and wait 1 minute, then turn the ignition switch to ACC or ON.
c. Connect a different USB device to the USB interface in the customer’s vehicle, then try to duplicate the concern.
d. If the concern still exists with a known good USB device, refer to the applicable Electronic Service Manual for diagnosis of the USB interface and/or AV Control Unit connectors.