A new AAA survey has bad news and good news for auto repair facilities. While two out of three U.S. drivers do not trust auto repair shops in general, a majority (64%) of U.S. drivers have singled out an auto repair shop that they do trust.
With today’s “connected cars” collecting a variety of data about the health of the vehicle, AAA says drivers need a trusted repair facility more than ever. Unsurprisingly, given concerns around data security, AAA found that the majority of U.S. drivers want the ability to direct their vehicle’s data to the repair shop of their choice – the trusted facility with whom they have built a relationship.
Additional findings from the survey include the top reasons that U.S. drivers do not trust repair shops:
* They feel they will be recommended unnecessary services (76%).
* They feel they have been overcharged for services (73%).
* They had a negative past experience (63%).
* They have concerns that the work will not be done correctly (49%).
Older drivers are more likely to trust auto repair shops than younger drivers.
Baby Boomers are twice as likely than younger generations to fully trust auto repair facilities in general, with one-in-five reporting they “totally trust” the industry.
Baby Boomers (76%) are also more likely to have a chosen auto repair shop that they trust compared to Millennials (55%) and Gen-Xers (56%).
AAA says its Approved Auto Repair program is designed to help drivers identify trustworthy repair shops. Facilities meet AAA standards by undergoing a rigorous investigation conducted by Automotive Service Excellence certified inspectors, including quarterly inspections and annual re-certifications that ensures high professional standards for technical training, equipment, cleanliness and customer service. Plus, if something does go wrong, AAA steps in to arbitrate any issues on behalf of its members.
AAA’s Approved Auto Repair (AAR) program was created more than 35 years ago and includes nearly 7,000 facilities across North America. Once a shop meets AAA’s high standards, including certifications, technical training, cleanliness, insurance requirements, it becomes part of the AAR program where it’s re-inspected annually and monitored for customer satisfaction.
AAA members receive several unique benefits by selecting an AAR facility, including priority service, a 24-month/24,000-mile warranty, discounts on repairs, free inspections, AAA assistance with dispute resolutions and more.
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