NGK Spark Plugs (U.S.A) Inc. reports that technicians in its first Continuing Automotive Service Education (CASE) Training for emissions-related repairs showed a 43% increase in knowledge of course objectives.
The company partnered with the National Automotive Parts Association (NAPA) Auto Parts to provide a CASE-accredited Advanced Drivability Training program for technicians from northern Illinois. The training was led by NGK Technical Services Manager and CASE instructor Jason Norwood.
NGK’s CASE-certified course teaches technicians to diagnose emissions-related repairs more efficiently and accurately. This ultimately prevents come-backs, unhappy customers, and high overhead costs for automotive repair shops, according to NGK.
Technicians who attend the Advanced Drivability Training learn the following objectives: diagnosing different sensor types (oxygen and AFR), diagnosing catalyst efficiency codes, using short term and long term fuel trims, properly analyzing sensor waveforms and using bi-direction controls when emissions testing with Mode $09. Techs also learn about scan tool functionality, such as Mode $06, previously used only by OEMs.
Part of NGK’s training program is analysis of the knowledge gained by course participants. These figures help to assess the training needs of mechanics in the field. Of the 67 techs who attended NGK’s first CASE-accredited training in January, 85% scored high enough on the post-course exam to receive ASE Continuing Education Units (CEUs).
NGK’s Advanced Drivability Training program is part of a broader commitment to the automotive aftermarket, through its continuing development of education in automotive technology and diagnostics.
For more information about NGK’s CASE certified training program or to schedule a class, contact Jason Norwood at 877-473-6767 ext. #7107 or at jnorwood[email protected].
NGK manufactures NGK Spark Plugs and NTK Oxygen Sensors. In North America, NGK is headquartered in Wixom, Mich., and maintains manufacturing, inventory, and distribution facilities in Irvine, Calif., Sissonville, W.V., and Chicago, Ill.