This bulletin applies to 2015 Subaru Legacy and Outback models. Unnecessary replacement of the power window switch has been reported. 

Subaru notes that they continue to receive warranty claims for failed front door power window switches which operate normally when tested. Whenever receiving a customer concern regarding either front door power window switch operation and/or operation of the Auto Up/Down feature, always perform the initialization (reset) procedure before replacing a switch.

The Auto Up/Down feature is disabled and must be reset after a battery disconnect. Although the window switches will operate normally, the Auto Up/Down feature will not function.

Follow these steps to complete initialization:

1. Close the driver’s door.

2. Switch the ignition to the ON position.

3. LIGHTLY press down on the driver’s window switch to lower the driver’s window halfway.

4. Pull UP on the driver’s window switch to raise the window to fully closed. Continue pulling the switch up for 1 second after the window is completely closed.

5. Verify proper function. If the feature does not resume normal operation, it is likely the switch was held up longer than the 1 second period. Repeat steps 3 and 4 again.

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