The lineup of instructors has been announced by the Automotive Service Association (ASA) for its Friday, May 4, training sessions at its 2018 annual Business Meeting.

Scheduled for May 2-4 at the Walt Disney World Swan & Dolphin Resort Hotel in Orlando, Fla., the meeting will feature half-day sessions taking place simultaneously from 1 p.m. to 4 p.m. on Friday. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.  

(See the Thursday sessions here.)

Instructors include:

Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement” – measuring the entire shop as a team, rather than as individuals – can help direct management to failing processes and lead to solutions for how to make them successful.

Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.

The advanced registration fee for members, by April 2, is $99. Since this is a members-only event, nonmembers are welcome to attend but must first join ASA. To join, visit or call (817) 514-2900, ext. 2.

The registration fee includes: Thursday continental breakfast, open board of directors meeting, ASA Luncheon, all AMi-approved training, welcome cocktail reception, Celebration of Excellence and AMi graduation and the Epcot Center Dessert Reception & IllumiNations fireworks display.

Registered attendees also can purchase a guest pass for $50. Housing and transportation arrangements are the responsibility of those who attend.

For additional information about ASA, go to, or visit ASA’s legislative website at