CCC Information Services Inc. and CSi Complete are integrating the CCC ONE Total Repair Platform workflow solution with CSi Complete's customer satisfaction indexing services.
The integration will provide repair facility customers with an improved process for capturing and utilizing consumer feedback for completed repairs. Repairers can activate the integrated solution through CCC's partner gateway, a specifically designed connectivity tool within the CCC ONE platform that speeds and simplifies the process, the companies say.
"CSi Complete is the indexing service of choice for our mutual repair customers," says Jim Dickens, senior vice president of the Automotive Services Group at CCC. "This connection allows repairers using CCC ONE and CSi Complete to integrate their customer satisfaction initiatives through a seamless workflow to deliver the best possible customer experience."
John Webb, CSi Complete president and chief operating officer, states that, "The agreement gives repair facilities the ability to leverage CSi Complete's 15-plus years of experience in providing automotive claims satisfaction indexing with the power and flexibility of the CCC ONE Total Repair Platform."
The CCC ONE Total Repair Platform combines estimating, shop management and direct-repair program (DRP) performance tools into a single, hosted desktop application, offering repair facilities a central location to manage the complete repair process.
For additional information on the CCC ONE Total Repair Platform, visit www.ccc.cccis.com.