The Bosch Group reports its Bosch Automotive Aftermarket division has launched Technician Nation, a new online platform for technicians to use as a resource for addressing vehicle issues.
The online and on-tool platform includes a dashboard aggregating nationwide service trends that can be segmented by geography, vehicle and code, based on vehicle scans from technicians using diagnostic tools powered by Bosch.
The dashboard reveals trending vehicle issues in a shop’s area and can be used to identify if vehicle problems are trending locally or nationally and provide the best information to help properly diagnose the vehicle. Knowing the geographic occurrence of specific vehicle codes can help technicians to plan for tool and equipment purchases, to anticipate the training they will need, and to validate vehicle issues with customers.
“Technician Nation is about bringing technicians together around their most common service challenges for support and conversations,” says Alison Accavitti, Technician Nation publisher and marketing communications manager. “Being able to see vehicles in service and top codes in a specific region is meaningful for shop purchase planning, training and customer transparency.”
In addition to having access to the data on the platform, subscribers will receive the Technician Nation e-newsletter with original information on new trends, tech tips, product updates, promotions and more.
Monthly trend reports will include tech tips, trending vehicle issues and more. Tips will include breakouts of top vehicles experiencing a specific code, top cities working on a particular vehicle and interactive training videos straight from Bosch technicians explaining how to service vehicles and get them back on the road quickly and safely. Reports published in the summer of 2018 reveal:
Anyone can sign up to join the Technician Nation platform, and technicians who currently use a Bosch diagnostic tool or an OTC tool with Bosch hardware will have access to sign up for the e-newsletter through their current software.
For more information about the platform and to join the community, visit www.techniciannation.com.
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