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Epicor Unveils New Predictive Maintenance Technology

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Epicor Software Corp. announced an agreement with global analytics and business intelligence provider MicroStrategy Inc.  to deploy the new Epicor Predictive Maintenance Assistant (PMA) solution via MicroStrategy’s HyperIntelligence technology. 


Epicor PMA works with artificial intelligence technologies, with the company’s insight into part consumption by vehicle year/make/model/engine and market to help users – including service providers and consumers – predict upcoming maintenance and repair events. 


“This is a critical step in helping shops and their customers make fact-based decisions about vehicle service,” says Tim Hardin, senior vice president and general manager of automotive at Epicor. 


HyperIntelligence delivers data via “cards” that appear in applications providers use in their jobs. The user simply hovers over keywords or phrases to surface a card and preview available data. 


Each HyperIntelligence card is built using MicroStrategy’s governed metadata semantic layer, which helps match insights to the vehicle and services in real time, as the service writer is preparing an estimate and/or interacting with the vehicle owner.

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