Technical Service Bulletins

Confused Remote Key

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Confused Remote Key

This bulletin applies to 2011 Mini Cooper S vehicles. The Check Control message “Remote key not in vehicle” may be output, even though the key is inside the passenger compartment. In all likelihood, there is no fault in the Comfort Access system. Replacement of the ID transmitter (remote key) does not fix the issue.

Technical system limitations may mean that the vehicle fails to identify the ID transmitter under certain conditions, including the following:

  • Coverage of the ID transmitter by metallic objects
  • Frequency interference due to smartphones, mobile phones, MP3 playback devices (for example, storing smartphones and ID transmitters together in the cup holder) which may cause interference to the transmission frequency of the ID transmitter.
  • Charger in the vehicle electrical system power socket.
  • Storing the ID transmitter in front of the instrument cluster or the display (switching frequency of the display illumination may interfere with the ID transmitter).

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