This bulletin applies to 2014 Dodge Ram 2500 trucks equipped with power black trailer tow mirrors with memory and built on or before Oct. 10, 2013 (MDH 1010XX), or on or before Nov. 2, 2013 (MDH 1102XX).
When the mirrors are fully open to the trailer tow (upright) position and the customer tries to adjust the horizontal/vertical position, the mirrors may move backward to the switch input. The mirrors will move correctly when in the normal (down) position.
Using a scan tool, verify that no DTCs are set (record and correct any before proceeding). Using wiTECH, reconfigure the vehicle.
This routine is available under the Diagnostic Procedures tab found on the home “Vehicle View” page of wiTECH.