Out is normal on Audi
The headlight switch on some Audi models (2009-2010 A4, 2008-2010 A5 and 2008-2010 S5) feature a headlight switch that should be pulled out for normal operation.
The pushed-in position, according to Audi, is a deliberate design feature designed to avoid injuries in the event of a collision. Pull the knob out and return it to the original position. Explain this safety feature to the customer.