Maintenance

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Shock & Strut Service Tips

Paying Attention to the Basics Pays Off

Shock absorber and strut service is certainly nothing new to your shop. However, for newly-hired technicians who may still be learning the ropes, this article is intended to help provide basic service tips regarding these essential elements of vehicle ride control.

 


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Avoiding Common A/C Service Mistakes

]Attention to Detail Avoids Comebacks and Increases Profits

When it comes to customers and their vehicles, the few things that seem to matter most to them is that the entertainment system is working correctly and their HVAC system is doing its job. Customers rely on their creature comfort amenities to get them from one place to the other. It seems that most customers don’t mind spending the money on these items as they feel they are getting more for their money as opposed to say repairing that leaking water pump or an axle boot that has a split in it. If the radio or the air conditioning stops working for whatever reason they notice it immediately as they will feel “inconvenienced.”


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Ride Control Complaints

We Examine 5 Common Customer Issues 
Ride control complaints are one of the most common types of concerns expressed by customers. Quite often, the customer’s description is vague or misleading.  Attempt to gather as much information from them as possible prior to performing an inspection. For example,  do you only hear a “funny” noise when driving n bumpy roads or on smooth roads as well?  If you suspect that the vehicle is heavily loaded with cargo at times, ask if the “wandering” they experience only occurs when heavily loaded, etc. The customer’s descriptions of an  issue should be considered merely as a starting point. It’s up to you to inspect and road test to determine the actual cause of the complaint. 
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Examining Coil On Plug

The Most Reliable and Durable Ignition System to Date

Today’s modern ignition system normally will use a single ignition coil per cylinder, mounted directly or very close to the spark plug: the Coil On Plug (COP) design. Some systems use an individual coil and a small ignition wire in a Coil Near Plug (CNP) setup because the location of the spark plug in the cylinder head won’t allow enough room to directly mount a coil on the spark plug, I consider this a version of COP.


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Electrical System Faults

Various DTCs and Component Faults can be Traced to Wiring Issues

With the ever increasing technology on today’s vehicles comes with ever increasing electrical demands.  You would think that electrical failures would be more prevalent than ever on today’s vehicles.  


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