Articles by Mike Mavrigian

The Cordless Age

The Cordless Age

Like most shops, mine has become increasingly populated with cordless power equipment, ranging from impact wrenches, drills, saws, grinders, vacuums, a wide array of flashlights, tablets, cell phones, cordless desk phones and on and on. 
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Smitty’s Car Service: Up-to-Date Service With a Small-Town Flavor

Smitty’s Car Service: Up-to-Date Service With a Small-Town Flavor

If you’re looking for an ideal example of a quality-minded shop located in a small town setting, look no further. Smitty’s Car Service has been taking care of locals since 1939 in a town that rivals the idyllic Mayberry for its charm and all-American flavor. Located about 13 miles southwest of Akron, Ohio, Smitty’s lies on the immediate outskirts of 200-plus-year-old Doylestown.
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8th Annual ‘Tips From Techs’: Service Technicians Share Tricks of the Trade

8th Annual ‘Tips From Techs’: Service Technicians Share Tricks of the Trade

It’s all about information. The more we know, the better job we can do. No one is an expert on everything. That’s where information sharing becomes so critical. Every tech has faced a problem wherein the remedy isn’t easily found in a repair manual. When a specific problem is faced and a technician discovers a fix, sharing that information with others helps those who may be faced with the same challenge. We’re in this together, so let’s help each other out.
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The Main Street Garage: Building a Dream

The Main Street Garage: Building a Dream

Toby Cossette, co-owner of The Main Street Garage in St. Augustine, Fla., obtained an associate of arts degree from North Dakota State College of Science. However, he followed his passion and served as a master technician for import and exotic import diagnostics and repairs at Sports Car Engineering.
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Turbocharger Service Tips

Turbocharger Service Tips

Turbochargers are essentially compressors that direct more air into the engine’s cylinders in order to produce additional power. A turbo derives its energy source from both temp and pressure of exhaust gas. Intake air enters through the air cleaner into the turbo compressor inlet. The air is compressed which raises air density and volume.
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Challenges You Face with Difficult Customers

Challenges You Face with Difficult Customers

This happens frequently, with many shops experiencing a frustrating issue with what we tend to identify as “difficult” customers. A passenger car enters the shop for a reported “brake noise.” Your inspection reveals badly scored front rotors, a badly rusted right rear rotor, stuck calipers, badly worn front pads and flexible brake hoses that have seen better days. 
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Avoiding Brake Service Comebacks

Avoiding Brake Service Comebacks

A number of potential problems can easily result in operational issues and/or customer complaints following brake system service. Here we’ll discuss a few points that will help to avoid these concerns and help give your customers a “sweet” ride.
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Towing the Line

Towing the Line

Quite often, vehicles enter your shop which feature a trailer hitch (bumper hitch, frame-mounted hitch receiver). This should alert you to that fact that the customer may, on occasion, be using their vehicle to tow a recreational or commercial trailer.
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