Edwin Hazzard owns South East Mobile Tech in Charleston, S.C., which is a mobile diagnostic and programming service providing technical service to many automotive and body repair shops. He has 38 years’ experience in the automotive industry. He currently is an automotive trainer, a board member of TST (Technician Service Training), a member of the MDG (Mobile Diagnostic Group), a member of the Professional Tool and Equipment advisory board for Pten magazine, a committee member of Nastaf, and is a beta tester for multiple tool makers.
When we get that elusive vehicle that has been at multiple shops or back to your shop multiple times for that intermittent or even that hard-to-solve problem, it really tests our technician-trained minds to their core.
When it comes to customers and their vehicles, the few things that seem to matter most to them is that the entertainment system is working correctly and their HVAC system is doing its job. Customers rely on their creature comfort amenities to get them from one place to the other. It seems that most customers don’t mind spending the money on these items as they feel they are getting more for their money as opposed to say repairing that leaking water pump or an axle boot that has a split in it. If the radio or the air conditioning stops working for whatever reason they notice it immediately as they will feel “inconvenienced.”
Current ADAS systems not only help in the decision-making process for drivers. They also force shop owners and service technicians to make decisions. Edwin Hazzard explains more in this Auto Service Professional exclusive.