Items Tagged with 'vibration'

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Ride Control Complaints

We Examine 5 Common Customer Issues 
Ride control complaints are one of the most common types of concerns expressed by customers. Quite often, the customer’s description is vague or misleading.  Attempt to gather as much information from them as possible prior to performing an inspection. For example,  do you only hear a “funny” noise when driving n bumpy roads or on smooth roads as well?  If you suspect that the vehicle is heavily loaded with cargo at times, ask if the “wandering” they experience only occurs when heavily loaded, etc. The customer’s descriptions of an  issue should be considered merely as a starting point. It’s up to you to inspect and road test to determine the actual cause of the complaint. 
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