IMR Offers Insights Into Auto Repair Shop Challenges

Feb. 18, 2020

What will be the biggest challenges facing auto service repair facilities this year? Automotive market research firm IMR Inc. has some insights.

"Heading into 2020, according to independent automotive repair shops, the biggest challenges to shops and their technicians include finding time for hands on training (42.6%), staying up to date with advances in diagnostics (31.6%), keeping up with advances in vehicle technology (31.1%) and finding good, knowledgeable and motivated technicians (29.2%)," say IMR officials.

"Despite an emphasis on keeping up with diagnostic technology, only 18% of shops with one to three bays prioritized that concern compared to 37.1% of shops with four to seven bays and 38.3% of shops with eight-plus bays," they add.

"In addition, while automotive shops mentioned keeping up with advances in vehicle technology (31.1%) as a challenge, they also believe their technicians will be specifically challenged with having broad enough skills to be able to repair all types of vehicles (17.5%) including older, newer, foreign and electric vehicles."

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