Openbay, Inc. the industry-leading automotive service marketplace and SaaS company for the automotive services industry, announced integration between its intelligent chat and messaging platform, Otis, and Shop Boss shop management software.
The combined end-to-end solution helps increase service revenue by converting more website visitors in customers and driving shop efficiency for service advisors and marketing teams.
Openbay Otis is designed specifically for the automotive service industry and installs on existing websites without any programing involved and jumps into action when it detects a new website visitor. Its initial goal is to gain the attention of the website visitor and then to quickly deliver information they are seeking in a familiar messaging / chat-like format, automatically without any manual intervention by shop staff. Otis operates 24/7 and performs tasks such as service appointment setting, delivers service estimates, two-way texting, tire pricing and availability, and responds to questions about the business. Otis also has a live chat feature for those businesses that have staff to monitor and manage visitor handoffs to a live operator (Staff).