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Reader Profiles


Interstate Auto Care: A Midwest Success Story

The Interstate crew, from left to right: Joe Lerchenfeld, Norm Schultz, Mark Adams, Nick Nalu,...

Madison Heights is about 14 miles northwest of Detroit. Approximately 50% to 60% of Interstate Auto Care’s customer base is within a three-mile radius of Madison Heights, with the remainder within an hour’s drive.


Ervine's Auto Repair & Grand Rapids Hybrid -- A Profoundly Progressive Operation

This shop exterior photo headlines the company’s website. Courtesy of Amanda Montgomery

Jamie Carlson and her husband, Eric, have built a business over the past 25 years that attracts the highest caliber automotive professionals as well as a loyal following of customers throughout the Grand Rapids, Mich., market area. While Eric and the other ASE technicians handle the shop’s high-end service, Jamie’s mission is to continually strive to promote the shop and to elevate the image of automotive repair professionals.


Great Bear Auto: Advocating for Women Drivers is a Priority

Great Bear Auto owner Audra Fordin.

Audra Fordin’s shop was not selected for this reader profile article because she’s a female in a predominantly male occupation. Far from it. Rather, she represents a new breed of repair shop owners and technicians who go out of their way to educate customers, specifically female customers.


Smitty’s Car Service: Up-to-Date Service With a Small-Town Flavor

Owner Jeff Smith is an astute business owner, but his primary goal is to make sure that his...

If you’re looking for an ideal example of a quality-minded shop located in a small town setting, look no further. Smitty’s Car Service has been taking care of locals since 1939 in a town that rivals the idyllic Mayberry for its charm and all-American flavor. Located about 13 miles southwest of Akron, Ohio, Smitty’s lies on the immediate outskirts of 200-plus-year-old Doylestown.


The Main Street Garage: Building a Dream

Toby Cossette

Toby Cossette, co-owner of The Main Street Garage in St. Augustine, Fla., obtained an associate of arts degree from North Dakota State College of Science. However, he followed his passion and served as a master technician for import and exotic import diagnostics and repairs at Sports Car Engineering.


Neubauer’s Auto Repair: A True Maryland Marvel

Shop owner Jim Neubauer.

Neubauer’s Auto Repair is located in Ellicott City, Md., in northeast Howard County, approximately 10 miles north of the Baltimore-Washington International Airport. Following is a brief history of the business, in owner Jim Neubauer’s own words.


CS Automotive: The Coolest Shop in Tennessee

CS Automotive (short for Cool Springs Automotive) is in Brentwood, Tenn., is a suburb of Nashville.

Brentwood, Tenn., is a suburb of Nashville, located due south of Music City, and is known for its rolling hills as well as being one of the wealthiest cities in the U.S. relative to the average cost of living. Population is roughly 41,000.