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TOPIC : editorial

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When Scans Don’t Work: Sometimes we Need a Personal Re-Programming

Problem diagnosis of our occasional faulty memory can sometimes prove difficult, especially when the concern occurs on an intermittent basis. Sometimes, we just need to step back, take a deep breath and perform a step-by-step reprogram. Take the following example, wherein I misplaced a Torx T15 bit:

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Enemies of the Road: A Look at the Various Causes of Tire Damage

We recently surveyed our readers to find out what you’ve seen with regard to tire wear and damage. While the leading causes you mentioned came as no surprise, some things will surely raise eyebrows, and provide a chuckle at the same time.

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The Cordless Age

Like most shops, mine has become increasingly populated with cordless power equipment, ranging from impact wrenches, drills, saws, grinders, vacuums, a wide array of flashlights, tablets, cell phones, cordless desk phones and on and on. 

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Challenges You Face with Difficult Customers

This happens frequently, with many shops experiencing a frustrating issue with what we tend to identify as “difficult” customers. A passenger car enters the shop for a reported “brake noise.” Your inspection reveals badly scored front rotors, a badly rusted right rear rotor, stuck calipers, badly worn front pads and flexible brake hoses that have seen better days. 

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Towing the Line

Quite often, vehicles enter your shop which feature a trailer hitch (bumper hitch, frame-mounted hitch receiver). This should alert you to that fact that the customer may, on occasion, be using their vehicle to tow a recreational or commercial trailer.

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Shop Referrals: A Shop’s Got to Know its Limitations

Who among us doesn’t smile when we watch the classic 1973 movie “Magnum Force,” as Clint Eastwood, playing his iconic character Detective Harry Callahan, walks slowly away as the corrupt Lieutenant Neil Briggs’ (Hal Holbrook) car explodes and he mutters his infamous line, “A man’s got to know his limitations”?

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Why Your Shop Should Worry About Faulty Airbags

Faulty inflators are fueling concern for airbag service safety. According to reports, this includes approximately 34 million vehicles in the U.S. and over 85 million individual airbags, when we consider steering wheel, passenger and side airbags.

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A Turbocharged Pet Peeve

I hope I’m not alone in this. One of my pet peeves is the all-too-common misuse of the term “turbocharged.” It seems as though manufacturers of just about any product feel that they can freely apply the term to promote the benefits of a host of consumer offerings.

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Let’s Defend the Fender Cover!

Ah, the lowly fender cover. It was born with a single life mission: to protect the painted surface of a front fender from nicks and scratches while underhood work is being performed.

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Thank You Means a Lot

Vehicles enter the shop. Some customers require routine maintenance. Some customers complain about driveability issues. The brakes squeal. They hear a clicking noise on turns. The engine cranks but won’t start. The tires are wearing out fast. The car pulls to the left under braking. The engine is leaking oil. The list goes on.

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