Proper wheel alignment is obviously important in terms of preventing premature tire wear, and to maintain predictable and controllable handling and braking. But in winter weather, where the customer encounters slippery conditions, wheel angles become much more critical. The effect of improper toe, camber and/or caster angles becomes more pronounced and are compounded as the coefficient of friction between the tires and the road are reduced.
Wilson’s Garage has been a fixture in Pfafftown, N.C., since 1950. Nestled in the hills that overlook the picturesque Yadkin Valley, about 35 miles south of the Virginia border and northwest of the bustling Winston-Salem area, Pfafftown was founded back in 1786. Since the shop opened its doors, it has earned an extremely loyal customer base that extends well beyond the borders of its classic “small town America” location.
Our 6th annual advice column written by technicians working on the front lines.
When I was a kid and obtained my first driving license, I realized that it was my responsibility to learn to operate a vehicle. The thought of punching in a street address and having the car deliver me there would never, ever cross my mind.
Outfitting your shop with all of the tools and equipment necessary to address current and future service requirements is a never-ending task, as vehicle designs change and as you strive to increase your shop’s productivity. Here we provide examples of innovative tools and equipment to consider.
It should be standard practice to perform an overall inspection of every customer’s vehicle when it enters the shop, regardless of what specific repair prompted the visit. Inspections such as checking fluid levels, tire wear, belt condition, a visual inspection for leaks, loose or badly worn steering and suspension parts, a brake pad and rotor check, etc., should be included, as a pre-emptive strike to alert the customer to any issues that require immediate or not-too-distant attention.
The knowledge and skill of technicians who diagnose and service today’s vehicles is critical to the success of any shop. Whether the required component replacement or system assembly is performed by the same specialized technician who performed the diagnosis or by a general service tech, the proper installation of a part is far from simple. So when someone makes a comment such as “he’s just a parts changer,” it makes my blood boil.
Auto Service Professional and Modern Tire Dealer won six medals for editorial excellence at the 25th International Automotive Media Competition (IAMC). ASP and MTD are part of Bobit Business Media Inc.
Engine leaks are both annoying and potentially lead to engine damage and failure. In this brief article, we’ll discuss ways to obtain proper sealing of oil, coolant and engine vacuum, while also providing an overview of various gaskets and sealing materials.
As we all know, the diversity and selection of engine oils available today can seem mind-boggling. We have choices of “conventional” oil (petroleum based), high-mileage oil, synthetic blends and full synthetics. Trying to make sense of it all, or should I say, advising customers with regard to selecting an oil, can sometimes seem frustrating.
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