This bulletin applies to 2016 Cadillac SRX vehicles. In “rare instances,” SRX models equipped with a power liftgate may have a condition in which the liftgate support strut may detach from the liftgate if contacted by an external force.
Limp Caddy Liftgate
Owners of 2007-2014 Cadillac Escalade vehicles may complain that the power liftgate is inoperative from all switches and the keyless entry transmitter only when the ignition is in the off position. If the ignition is in the accessory or run position, the liftgate will operate correctly.