Certain 2018 Cadillac Escalades equipped with a 10-speed automatic transmission and a 6.2L engine may experience a 2-3 second delayed engagement when shifting between park, reverse or drive (performing garage shifts).
Customers may also experience a hard shift, with a possible bang or clunk. If the vehicle is on an incline the customer may experience a short roll-back due to the hesitation.
No parts are required for this fix. Reprogram the transmission control module with an updated calibration.